311 Requests
How the City of Concord responds to public service requests on SeeClickFix.
Summary
- Typical time to acknowledge 16 hoursMedian of acknowledged requests
- Typical time to close 3.1 days Median of closed requests · 1 in 10 took over 25 days
- Requests, past 12 months 1,344 1,278 closed
Requests by month
Dec 2024 to Nov 2026. Striped: recent months, still changing.
Requests per 1,000 residents, by ward
Past 12 months. Differences partly reflect how often people in each ward report problems.
By category
Past 12 months. "Typical" means the median: half took less time, half took more.
| Category | Requests | Still open | Typical acknowledge | Typical close |
|---|---|---|---|---|
| Pothole | 383 | 6 | 2.4 days | 6.2 days |
| Road Request | 117 | 6 | 35 hours | 3.0 days |
| Tree Request | 111 | 9 | – | 2.0 days |
| Sign Request | 83 | 1 | 11 hours | 35 hours |
| Sidewalk Request | 81 | 5 | 17 hours | 5.8 days |
| Winter Operations | 72 | 0 | 15 hours | 22 hours |
| Streets / Sidewalks | 63 | 3 | 16 hours | 24 hours |
| Dead Animal in the Road | 61 | 0 | 14 hours | 19 hours |
| Paving Request | 61 | 2 | – | 4.0 days |
| Water Concern | 47 | 0 | 12 hours | 30 hours |
Open requests by age
No update in over a year
10 of the 80 open requests haven't been updated on SeeClickFix in over a year: no status change, comment, or edit. SeeClickFix doesn't show whether these were fixed and never closed, or never handled.
Longest-open requests
- Traffic Issue or Concern (for the Traffic Operations Committee) (opens in new tab)125-129 Fisherville Rd · Ward 2 · Open since
- Tree Request (opens in new tab)20 Ridge Rd · Ward 5 · Open since
- Deferred Work - Drainage Issue (opens in new tab)41 Auburn St · Ward 5 · Open since
- Intersection, Roundabout & Other Projects (opens in new tab)97 Carter Hill Rd · Ward 2 · Open since
- Deferred Work - Drainage Issue (opens in new tab)41 Auburn St · Ward 5 · Open since
- Deferred Work - Drainage Issue (opens in new tab)58 Auburn St · Ward 5 · Open since
- Deferred Work - Road Request (opens in new tab)Long Pond Rd · Ward 5 · Open since
- Deferred Work - Drainage Issue (opens in new tab)6 Little Pond Rd · Ward 5 · Open since
- Intersection, Roundabout & Other Projects (opens in new tab)147 River Rd · Ward 2 · Open since
- Tree Request (opens in new tab)177 Silk Farm Rd · Ward 7 · Open since
Opened in the past 30 days
24 requests from the past 30 days are still open.
Repeat locations
86 places had a problem reported again after an earlier request there was closed, in the past 12 months.
- Streets / Sidewalks25 N Main St · Ward 6 · 6 requests, 5 after a close
- Pothole27 Prescott St · Ward 8 · 6 requests, 5 after a close
- Pothole59 E Side Dr · Ward 8 · 6 requests, 5 after a close
- ParksRollins Park · Ward 7 · 6 requests, 5 after a close
- Streets / Sidewalks4 Park St · Ward 4 · 5 requests, 4 after a close
About this page
Requests submitted in the past 12 months. Updated .
City staff acknowledged 306 of 1,344 requests (23%). Another 989 were closed without being acknowledged first.
Time to close counts only the 1,278 closed requests. The 66 still open are left out.
Data from seeclickfix.com (opens in new tab), used under the CC BY-NC-SA 3.0 (opens in new tab) license. Public requests only; recorded back to February 3, 2022. A typical time from fewer than 5 requests shows "Not enough data". In the tables, – means fewer than 5 requests, too few for a typical time, or, for requests outside the wards, no population to count per 1,000 residents. Methodology.